Customer Testimonials
I always service my car with BMW of Rockland. Great service, the staff are friendly and very helpful.
Very customer focused, easy to do business with, very professional.very good follow up and fast and promptly.
Andrew McWhorter is an excellent client advisor. He is always pleasant and helpful, and efficient no matter how busy things are at the dealership.
Andrew, the Service Advisor, is really professional. He does thorough assessments, communicates effectively, listens closely to the situation, and explains the necessary tasks. I appreciate his judgment.
Super friendly staff, very professional and helpful. Andrew and the guys from Service were above and beyond.
Sam my sales person was very helpful and made the experience seamless.
I chose Rockland BMW to replace my faulty Takata airbags. Replacement was done with care and professionalism on my 24 year old Bimmer- 2001 BMW 525i. I also purchased a 2024 BMW X1 M35i. Sales and service experience very pleasant here.
Awesome job treated me with respect and always on point calling making sure am Happy
We received immediate call response and scheduled service for tire repair in 20 minutes. Done within 90 minutes ! Great service department- very courteous and prompt!
Amazing experience dealing with Greg and Tom. They were so well versed in all of the car options and features. They helped to get us exactly what we were looking for and made the process seamless from start to finish. Would 10/10 recommend Greg and BMW of Rockland!
Great response, great service fast and done right. Car returned clean ( a pet peeve). Great job.
My advisor Andrew was very helpful and knowledgeable and the mechanic Steve was very informative on the mechanical condition of my vehicle and would recommend this dealership for service to anyone
Really great service all around ! Excellent communication from the service team . I was very happy with our advisor and the speed of the diagnosis.
Wonderful and polite people, they really do their best at their job, Owen Martins was awesome and professional and I’m very grateful.
Well organized and customer focused. Very easy to schedule my service appointment. Service was performed on a timely basis.
Elijah was helpful and kept me informed of progress
Had a service appointment early this morning showed up, Looks like their day was already getting busy. My service advisor Matt knew I had to get to work he had me in and out and I made it to work just in time. Now that’s customer service. Thanks Matt!
Worked with Joel on my bmw 750. Service was impeccable. Car came back fully detailed looking brand new with a perfectly working headlight and 100% ready for inspection. They even picked me up at my house in dorcester via Lyft and got me to the Rockland location to pick my automobile up. Fast, efficient, friendly and will be using them going forward. Thanks Joel, much appreciated 🙏
I had the pleasure of working with a very attentive sales associate who was low key and really interested in supporting the customer through the process! Ask for Owen!
My 2020 X5 had to be towed because of a cracked water pump that couldn't hold any coolant. Matt at BMW was able to get my car up and running in one day! Great communication, empathetic and I felt he was working for me in getting the car prioritized, fixed and returned. Thanks Matt!
Very professional. Timely and very responsive.
Dan wa very accommodating and was able to service our vehicle expodishly. I would recommend your dealership to anyone
Great customer service! Sam is the best sales representative I have met.
This was the easiest car purchase I’ve ever had!! Very friendly salesman, (Scott) very knowledgeable, courteous and outgoing. I would definitely recommend and will go back if I am ever looking to purchase another vehicle. Angela (I apologize if i’m wrong with the name) made the paperwork a breeze, very thorough! I had the best experience I’ve EVER had purchasing a car and I highly recommend!
I experienced a very difficult electrical problem with my new X5, but the service team worked hard to diagnose and repair the problem. They also bent over backwards to keep me informed of the progress, minimized any inconvenience to me by getting me home via a free Lyft ride, and delivered the car to my home when the repair was complete. Bummer that I had this problem with the car, but kudos to Matt and the Service Dept for all they did!!
Amazing purchasing experience. I bought an etron and worked with Scott. What an outstanding and professional salesman. Everyone from the manager to the finance team was super professional and genuinely cared about their customers. I’ve never had a car buying experience like this anywhere else and I know why this dealership is rated so highly.
Have bought two cars from them and have been servicing my BMW’s for over 5 years now and every experience is 5/5 stars, absolutely incredible group of people
Great service! Everyone was fast, efficient, and ultimately met my needs. Would definitely recommend!
Prompt service, knowledgable staff and reasonable service rates. I waited and was pleased that my vehicle was ready in such a short time.
This 5 star review is for Matt Egger who is an exemplary service advisor. A great communicator who is honest, articulate and exceptionally knowledgeable.
I love this dealership!! The staff is professional, timely and courteous! My service advisor Matt was outstanding and went out of his way to have my tire covered by the factory warranty as it was only 6 weeks old !
Outstanding service in every way. My car was waiting and ready when I arrived. Highly recommended
I arrived at this dealership in Rockland with some very serious issues that were misdiagnosed at another repair shop I met with Dan Bolton Service Director He took time to discuss the issues with my car and completely put my mind at ease He had the car diagnosed by the shop Forman and sure enough they found the source of the problem!! Every dealership should have a true professional like Dan who took the time to provide me with superior customer service I give this dealership 20 stars!!! Thank you
Very happy with the customer service personel and vallet. Would highly recommend south shore BMW to anyone.
The entire process of buying a vehicle from there dealership was smooth and hassle free. My search started on their website and even that contact was handled professionally and not pushy. My salesperson, Sean, was friendly and helpful. I felt the process was easy and straightforward, which isn’t always the case when buying a car. Sean was great!
I mostly dealt with Owen Martin. Owen knew the car specifics very well and answered all my questions in a timely manner, all well giving helpful suggestions.
Speedy service completed. Friendly service advisor
Mr. McWhorter very professional. Will recommend in future. Treats clients great. Glad that I visited
Always excellent, friendly service!
Matt was excellent to work with!!!! Will do all my service in Rockland. Exceeded my expectations
Everything is working perfectly now and I highly recommend this dealership from the service advisor to the actual work completed you're going to be satisfied 200%
A stand-up organization. Would recommend both sales and service.
Perfect place to buy your next vehicle.
Very attentive to detail and in constant communication while my car was there for service
First class service and excellent communication. Best service department around. One of the reasons I still drive a bmw.
Superb service completed quickly with no hassle or wait time. Highly recommend!
Good checkin. Added a few things to look at with no problem. Good communication. And the car was ready a little after lunchtime.
Very professional and thorough. Answered all of the questions we had regarding our bmw . Got back to us in a timely manner.. couldn’t ask for more. Andrew was great. Friendly and professional
Great dealership teamwork. Knowledgeable and friendly. Looking forward to building a relationship with future service.
The experience was good and professional start to finish my service associate Elijah was fair and explained everything perfectly. I give him max rating. Fives Stars!
Dave Josephson is the best in the business! I have done multiple transactions with him. He puts customers’ interests above everything else. Go talk to him! You won’t be disappointed.
Excelent services, with video detailing all explanations as you need and recommendations, great in my opinion
Excellent customer service and support from start to finish. I’ll be buying my next car here.
Easy process throughout. Thank you very much for a pleasant experience. It is truly appreciated.
Timely, helpful. Matt in service was great, bringing all suggestions forward but not too much pressure. Nice job
David Josephson was great! He was sure to help me with everything that was needed to purchase my car. He always kept me in the loop while I waited for my car to be delivered. When I did receive my car he made it very easy without any issues. My genius, I believe also is David was equally great. He always had a smile on his face and was very knowledgeable as well as polite. They were an incredible team to work with. Thank you
I found the car buying experience with Sam Doxsey at BMW Rockland a pleasure. He was very knowledgable about the vehicle, responsive and available and went above and beyond - stellar service! I would highly recommend this BMW dealership
My service advisor, Matt Eggers, was friendly and efficient as always. He communicated clearly, discussed the potential service costs in advance, and provided timely text updates throughout the repair. The dealership provided a loaner vehicle and made the process seamless.
Nice staff and the waiting area was pleasant . No pressure to get extra services done.
Owen was a pleasure to deal with. After agreeing on a purchase he went above and beyond to make the process seamless and efficient. Great job!
My service advisor Matt was extremely helpful and keep me updated along the way! I appreciate his help!
Great service. Advisor Matt was very helpful.. highly recommend South Shore BMW to have car repairs service work done
I love south shore bmw- always good service. Todays service appointment was super quick- thanks!
Great service and attention to detail. Technicians inspection video was awesome, and Andrew at the service desk was super helpful.
Excellent service
My service was second to none. I can not say enough about how Andrew Macworter was.
Professional, knowledgeable and highly efficient. Service team is attentive and easy to talk to and highly responsive.
This place has always been extremely helpful and accommodating. My most recent service I had Javier as my service advisor. He provided the best customer service, answered all of my questions and concerns and I am pleased with my overall experience. Thank you Javier and all of the individuals that assisted with my vehicle.
I was able to get a service appointment within 24 hours. The personnel are courteous and greet you promptly. They keep you informed on the status of your vehicle. The shop is spotless. A necessary chore that they make painless.
I recently had my car serviced at BMW, and I want to give a big shoutout to Andrew for his exceptional service. From the moment I arrived, Andrew was professional, courteous, and attentive. He clearly explained the service process, kept me updated throughout, and made sure all my concerns were addressed. The quality of the service was top-notch, and my car now runs better than ever. Andrew’s expertise and dedication to customer satisfaction truly stood out. He went above and beyond to ensure that everything was handled efficiently and to the highest standards. If you need your BMW serviced, ...
Had a sudden issue with my BMW. The service center got me right in, diagnosed and fixed the issue in a hour. No charge! Super professional and courteous.
Super friendly and always professional! I will always purchase mu vehicles here because of the exceptional service
Service with Matt was excellent- knowledgeable polite- highly recommend. Overall extremely accommodating and made us feel welcome
The service department staff is pleasant and helpful when dropping off my car for repairs. I was checked in, got a loaner and was on my way home in a matter of minutes. When picking up my car, it was washed and ready when I got there.
Great service and great people
The dealership is 1 of the best I have ever been to highly recommend them
Great help. Craig was great with my lease return
Excellent experience in purchasing a BMW and trading in another BMW. Extremely professional and efficient. Will come here for the next car.
Very attentive, very good service very professional, service advisor was extremely helpful and knowledgeable person
The salesman Javier was very responsive and accommodating. My car looks great and the detailing was done very well.
Dan was great!
Loved my experience buying a car here! Hunter is the best salesman you could ask for. I’m from PA and flew in to buy a 2019 x3 m40 sight unseen and the dealer was prompt to set up transportation from the airport in Boston to the dealership. When I got there, the process was smooth and easy. The finance director and the other sales assistant who helped me but I forget their names now were also very helpful. I’ve had the x3 for about 3 months now and it hasn’t given any issues. There was a coolant buildup that ...
Bmw Southshore is the best place to buy a BMW to lease a BMW the manage Team is absolutely superb. They are professional they give great customer service.! Everybody at Bmw Southshore is amazing. I give them a 10 star rating.
Andrew always takes good care of me and keeps me well informed of what service is necessary.
Phenomenal dealership! Easy people to work with and a very smooth transaction overall. Ask for Hunter - he'll help you find what you're looking for. Highly recommended!
Courteous, professional, and friendly staff. Specially, in the service department. I look forward to coming back again, and I would recommend them to family and friends.
Great service. Took care of my recall in a timely manner and even let me know of another problem. Would recommend!