Customer Testimonials
From check in to check out the process went smoothly. All the employees I dealt with were helpful and friendly. My service rep was very helpful. He explained the results of the car inspection and didn't try to sell me something I didn't need.
Elijah is the best! He is very professional and knowledgeable. Excellent at his job. I recommend Elijah and BMW to friends
Nobody seemed interested in anything about me, who I was, my car, or whether I even had an appointment when I got there. When I finally did speak to somebody (Tim), he was excellent, but only handling me on behalf of somebody else (Joell), who I was "assigned" to, but whom was too busy for me. When the services were complete, I never got to speak with Joell about the service & a few questions I had (in fact, that whole department was empty, except for one gentleman (didn't catch name), who pointed me to cashier. I ... Read More DealerRater - Jun 12, 2025
Friendly staff, accommodating snd excellent service!!!! Highly recommended and no regrets!!!!! Thank you BMW Rockland.
The dealership was comfortable and clean. The people were very polite and helpful. It was a great experience
Excellent service. My engine light went on. They gave me an immediate appointment and fixed minor problem immediately. I could not be more satisfied. Great job Andrew and BMW.
I recently brought my 2024 BMW X1 M35i in after discovering that the rear left rotor was heavily corroded on the inside. From the moment I arrived, the entire team at BMW of Rockland made the experience smooth and professional.
A special thank you to my service advisor, Matt Egger, who was extremely knowledgeable, helpful, and courteous throughout the entire process. He took the time to explain the issue clearly and ensured that everything was handled with care.
The technicians inspected and resurfaced the rear rotors, replaced the pads as needed, and completed the work on time with no surprises. ... Read More DealerRater - Jun 6, 2025
Outstanding service appointment. Was kept informed about what wirk was being performed and was also given a loaner.
Very reliable.knowledable. I waited for my car to be finished and their projected time was accurate.
My rep Greg was excellent and the process was efficient. My new car is wonderful.
Technician jeremy was real good and the only reason i come to this dealership is because of him and the advisor elena made it difficult for me to choose him because he worked next door even though they are the same company. She rushed me to return a loaner when i asked if i can bring it back a few hours later because of my work schedule she said it wasnt ok. This was frustrating because i thought bmw looked out for their customers and i dont feel like its worth going there anymore.
Service at this BMW location specifically is top-tier. Not only is their customer service amazing, their service department Advisors/reps, and technicians go above and beyond. Special shout out to Antonio O. @BMW of Rockland. You were amazing to work with, and I look forward to working with you in the future
My salesman, Hunter, was very helpful. Took me on a test drive and made sure to communicate with me while I was waiting for my car to come in. Very processional, friendly, and not pushy.
I bought an x4 at CarMax and decided on this BMW location for service. Their professionalism was top notch, friendly, honest, and easy to talk with staff. Appreciated their services. Will be making them my BMW service center for my suv. Antonio O. was my service rep that helped me, and was top tier to work with. Special thank you to the service technicians for helping me last minute!
First of all, we were so pleased to have a large, brand new electric BMW to drive while a broken part on my car was being replaced. I have had more than a dozen new cars in for repairs over the years and I have never been treated so well. No strings attached. Plus we ended up loving the electric car. I never thought I would. Toney and the two garage welcomers were very polite and friendly and the
Technician who set up our phones for the car was very patient and polite. We are very happy at Rockland BMW ... Read More Google - May 30, 2025
So helpful and make the experience almost stress free
I have brought my 2023 430i to the Rockland service center a couple times most recently on 5/28/2025. From the friendly people to the great service I would highly recommend this dealership/service center when shopping for a luxury/sporty vehicle. Thank you to the team at Rockland BMW! Dave O
Just picked up my 2026 BMW X5 xDrive 40i, my salesperson was Hunter Leighton who was exceptional all the way through the process, will always be a customer of BMW of Rockland!
We bought 2 cars in past few months and 4 over the past 6 years and had an enjoyable experience each time.Ed and hunter were great to work with.
I your Elijah Ramos South Shore the best the Service Advisor the advance well down!
Mike Perry and the team took care if me like a family member. I appreciate all of you. I was welcomed to BMW Family with open arms. Thank you a million times. Mike for President !!! Vote for Mike Perry at Rockland BMW. Harley Quinn was there. Ha ha ha !
I have been a loyal BMW customer since 2018 and have serviced my vehicle only at authorized BMW dealerships and have never encountered such unscrupulous business practice at any BMW dealership before.
My BMW 540i PCV malfunctioned over the weekend (specifically the rubber diaphragm had a tear w/ consequent whistling sound and gray-white smoke from exhaust). I looked up this issue online and found that BMW has issued a very specific service bulletin for this exact problem in 2023 w/ warranty extension.
I relayed the above information to the service advisor – Joel Gonclaves on 5/21/2025 at BMW Rockland and he instead argued w/ ... Read More DealerRater - May 23, 2025
Ryan S. was a pleasure to work with: low pressure, helpful and accommodating with my outside loan process, a true professional throughout the process. Thanks Ryan.
Very thorough and courteous . Elena the service agent is excellent, and James one of the techs went beyond the call of duty to show me how some of the comm tech worked helped me set it up.
Elijah in the service department is top notch when it comes to service and reliability!
Elijah in service is wonderful. Super easy to work with.
I worked with Tim Buckeridge for my car service and he was great. I appreciated that he wasn’t a pushy sales guy when he informed me of upcoming maintenance that will be needed.
BMW of Rockland, MA is always reliable, always warm to its customers and with a wonderful personal representative. I'm always happy and satisfied.
Professional courteous will ing to help wherever they can. Car valets especially helpful Thank you M Clague
I was satisfied with the service, customer support and wait time so thank you. Would recommend!
Excellent service and I was kept up to date throughout the entire process. Would highly recommend.
The Service Advisor, Tim Buckeridge, explained everything I needed to do for the maintenance of my 2023 841i, including extending the agreement. We don't drive the car a lot, but we need to know what our options were, and Tim went through everything. I was in and out with the car washed and on my way again in a short time, thanks to Tim.
Great customer service from the sales people to the service people. Would highly recommend this dealership.
Great customer service. Mechanic keeps you completely aware of everything he’s looking at. Absolutely recommend
Worst service manager I’ve ever encountered! Never returned any of my 4 calls after spending $ 4500,00 on service. They did my brakes amongst several other things and 3 months later they failed and they refused to due the same repair without charging me again
BMW of Rockland provides excellent service. The service manager who handled my repairs, Tony Ortega, provided excellent service.
Scheduling is always on par. The service writer Tim is always on point and should receive five stars. We bought the BMW South Shore BMW.
Team was very professional and very knowledgeable. They resolved everything in a very short time.
Joel Brito Goncalves was great to interact and offered great service.Highly satisfied with his customer service
Cannot ask for a better experience purchasing a car!!
Elena was great - very pleasant and professional. Check-in was efficient and the work was completed in less time than expected. Very satisfied. Thanks!
Matt is an unbelievable employee. Attentive, knowledgeable and engaging. All the staff are helpful and go that extra mile
Great place, Great people, Great Service, Great techs.Good work at a reliable paste. Thanks
Andrew was very friendly and informative. Service was stellar in all areas.
Always a great experience, BMW of Rockland are Rock Stars! Repairs performed in a timely manner while waiting in a comfortable environment.
Everyone was welcoming and the work was good. The wait for check-in for a 9:39 appointment was unacceptable. The loaner made up for it.
Great dealership, great experience, Wonderful environment as well and helpful Staff!
First time working with this dealership and it was a great experience. Gregory Dolabany was very knowledgeable and efficient. We will definitely refer our family and friends.
Matt Egger, service advisor, always does a great job. He’s very personable and is great at keeping customers informed during service visits.
My salesperson, Greg was fantastic, great communication. I highly recommend Greg at BMW of Rockkland, MA. Used car was in pristine condition, the dealership went the extra mile.
Bar none the best, most friendly, attentive, and professional staff across the board from sales and finance to service department. David Josephson in sales made purchasing my new vehicle stress free. Zero pressure and no hassle. I was in good hands with Ira King in Finance. He guided me through the entire process with ease and was able to secure financing that suited all of my needs, making the overall car buying experience enjoyable. I can’t thank them enough! Anyone looking to buy/lease or service your car will be in the best of hands!
Took the time to address my issues and to help. They did a wonderful job.
After some initial communication issues, everything was resolved and the service department went above and beyond to make sure everything was done to my needs.
Professional, efficient, take time to explain. Really appreciate the video reviews of my vehicle. Always find a way to fit my vehicle into the queue.
Greg was helpful
Hunter was great. Professional, friendly, and helpful. Highly recommended. Chris the product genius was also very knowledgable and helpful.
Just returned to BMW for our third car!! We could not have had a better experience from our sales rep (Svet), sales manager(Ed), genius (Chris) and finance rep (Ira)-you were all the very best!! Thanks so much- we LOVE our car!!!
The service team is attentive and trustworthy. However, they missed, thus far the diagnoses on my mini while my ex hacked the Mini Connect, the old school one. They kept telling me it isn't so but it really was and they assisted him in making my life a living hell.
I tried getting into my usual BMW dealership for service and they couldn’t get me in for 3 weeks for new tires. I got a nail and was losing air. I called Rockland BMW and Andrew called back within 10 minutes, said he had the tires I needed and they couldn’t be installed TODAY!!! Kudos to the Rockland BMW, they will be My choice for now on for service to my BMW. Thank for the kind, courteous professionalism and great service! ⭐️⭐️⭐️⭐️⭐️
The service department at BMW Rockland is a well oiled machine! They are extremely efficient. My car was in for service today and Tim, the service advisor was excellent. He was very professional, knowledgeable, and communicative. They provided transportation back to my work via Lyft, who was available for pick up in 2 minutes
Tim was fantastic, everything was top notch from beginning to end
Always professional providing excellent service in all respects .Doing business with them is always a pleasure
Great service! Matt Egger is the best. He kept me informed throughout the day during the scheduled appointment. We always receive a detailed report. The service technician even took extra time and answered my question during pickup, going above and beyond. Great team! Great service! Matt followed up with a phone call after pickup to make sure there were no issues. So thankful to have Matt as our service manager for our new X5 m40i and Z4 M40i roadster.
My salesperson Mike was great in helping me get the vehicle I wanted. Very professional and was able to help facilitate my unique situation. Chris who went over all the features of the vehicle was very patient and did an amazing job.
The service at BMW of Rockland is truly second to none. From the moment I expressed interest in a vehicle to the negotiation process and finally the purchase, everything was seamless and surprisingly pleasant—a rare thing to say about buying a car at a dealership.
I worked with Hunter throughout the entire process, and he was fantastic. He was proactive, consistently provided updates, and regularly checked in. He made everything incredibly easy and was an absolute pleasure to work with.
After the purchase, I discovered some damage to the vehicle that both the dealership and I had missed. To ... Read More Google - Apr 16, 2025
Excellent customer service.
Had both ceramic coating and interior detailing done on my 2025 BMW X6 at BMW of Rockland, and I couldn’t be happier. Joel and his team were awesome—very professional, detail-oriented, and easy to communicate with throughout the process. The exterior finish looks flawless, and the interior feels like new again. They clearly take pride in their work. I’m super satisfied with the service and would absolutely recommend Joel and his team to anyone looking to take great care of their vehicle.
Excellent service by Antonio. On time and reasonable price.
Want to rate the service , came for service not to buy a car, so next
Service well done. They found some damage done by rodents over the winter. Glad to have such attention to detail.
Incredible experience all around. The entire BMW team—from sales to finance to delivery—was professional, attentive, and made the X5 purchase smooth, exciting, and memorable.
Just a yearly service and inspection sticker. Matt Egger, my service rep, was great as always
Jack McArdle is the best. very polite and courteous
Highly meets expectations! Matt is the best service advisor, and the reason I always would bring my car for service to BMW of Rockland.
Personal thanks to Antonio, and techs Steve and Jack. BMW Rockland did for me what no one else was willing to do, with all-star service. Very happy that they were able to fix my car, and do it correctly, with complete transparency throughout. Thank you all for making this experience truly amazing!
Personal thanks to Antonio, and techs Steve and Jack. BMW Rockland did for me what no one else was willing to do, with all-star service. Very happy that they were able to fix my car, and do it correctly, with complete transparency throughout. Thank you all for making this experience truly amazing!
This dealer is awesome. Very welcoming and helpful. And get things resolved as they say.
Great service, and communication regarding work needed on my vehicle.
Great experience. Clear communication and respectful staff
Service was perfect. No delays no issues great explanations timely service completely customer centric location.
Service was outstanding very personalized compared to other BMW dealerships I will be making this my new preferred dealership
The service department, Andrew M and Matt are incredible. Sales however is awful! I have had multiple experiences with sales and each one has been awful and I did not purchase there. However service is so good I bring my cars there
Excellent service.Andrew is an excellent service rep, great communication, very knowledgeable about the BMW cars and service.
The entire process of test driving, discussing and finally buying a car was done in a very professional manner. Specifially Michael Perry ran his sales process in a way that built trust. As a Mercedes owner, this was a great experience switching tge brands.
I always have great experiences at Rockland BMW. Every employee takes care to make sure your experience is as seamless as possible.
Good job working with us to find options for models and price we were looking for. Good experience on pick up and training
Exceptional service!!