Customer Testimonials
I have been used the service department for over 10 years and they provide excellent service every time!
What wonderful service was provided for me today. Matt is always a wonderful service advisor and the staff perfectionists. I’m so happy.
Staff is very professional and knowledgeable. Got me in at a convenient time for me and didn't waste my time. Had my car back same day, as promised. Made me feel like a valuable client. I highly recommend the team at BMW Rockland.
Another beautiful new BMW from the best BMW dealership. Great sales experience as always, just a great group of people
Great service as always by Andrew. My X3 service was done along with a minor repair. Vehicle cleaned and ready when I arrived.
ALL of the service experience was great, from my advisor, to the valet, to a sales person that asked if needed help!
Called Service department spoke with Victoria who was very efficient, delightful and pleasant. Got me an early morning appointment. Was in and out very quickly..
Great service professional. Also letting you know if any future work has to be done
Service is always really exceptional Everything was on time as promised. I’m very happy
Excellent service! Greg was extremely personable, informative, and helpful. Him and his team really helped me find the perfect car.
Really quick check in, organized running of the service department. They communicated very well. And the turn around was quick. Excellent visit over all.
Perfecrt ! He so nice , be careful take care me , show how to do any thing
I had a very delightful service experience at South Shore BMW with Matt as my service agent. He helped me locate my lost FOB in my car missing for 6 months. I always appreciate the care and concern if the SS dealership!
I had a fantastic experience at BMW of Rockland. The team was professional, welcoming, and made the whole process seamless.
Excellent service! They are a great team and operate very efficiently! It was a very pleasurable experience!!
Rockland is a good ride from Reading... and obviously there are dealerships closer.. but we have ZERO regrets working with Rockland BMW. Michael Perry was our salesperson and he was actually funny to deal with!! Who says that? We all know buying a car sucks right? It's the waiting and going back and forth etc. Michael made the entire experience great! Complete patience while I was undecided on the exterior color and which options I wanted. His knowledge - spot on! His demeanor - hilarious. I would recommend him to everyone. This was our 2nd purchase from him and ... Read More DealerRater - May 25, 2026
Great service and Antonio was very communicative during the whole process. Will be continuing to work with them in the future.
Greg Dolabany was great. Easy to work with. Overall, this was a very smooth purchasing experience from sale to financing.
Brought our 2 BMW vehicles in for service and received excellent care. They even offered us a loaner for up to 3 days which was great. Very friendly and accommodating especially Elena.
Efficient, great loaner, work completed timely, easy pickup , great adviser ! Will continue to go to Rockland bmw
Always a pleasure doing business at BMW of Rockland. Today especially, the genius, Ian, was incredibly helpful!
Service is always top notch, professional and excellent. This shop has been my dealer for many years.
Andrew and the Service team were terrific from start to finish. The work was explained and done on time
To address driver assist not working. It wasn’t fixed, within one hour of leaving the same message popped up and again no driver assist. They kept my car over night and gave it back covered in pollen. (I garage my car always). The attendant said, oh sorry for the pollen. Anyone back to the shop again tomorrow. Hoping for a better outcome.
BMW of Rockland consistently provides excellent service across all departments. General Manager Avery Trumbo runs a very tight ship while also setting the tone for a friendly, accommodating and professional atmosphere. Service Advisor Matt Egger is very helpful and knowledgeable. Overall a very reliable and trustworthy outfit.
Caren is a terrific communicator and sales person. She was friendly, accommodating and supported our requests.
The service advisor Andrew McWhorter I dealt with was extremely helpful and knowledgeable and walked me thru each step.
Excellent cooperation with the purchase attention to detail and helpful Enjoying the vehicle looking forward to first rate service
BMW of Rockland does an awesome job maintaining my 2023 BMW M440xi! Best BMW dealer in massachusetts!
Friendly reps who explained the strange nature of the recall. I appreciated athe nice loaner, and the great job getting my own car cleaned and ready for its return. Love your service dept., and Andrew’s warm care for his client (me)!
BMW of Rockland has always been there for me doing the most they can to resolve a problem
Great service and great work done to the car. Very professional and fast; will service here again.
Great service! I would definitely recommend using Rockland BMW for your BMW maintenance. Service was outstanding!
Hunter was a great sales man. He changed my mind from a Mercedes to a BMW and I’m glad he did. He was professional and understanding.
The service team and process is very good, efficient, and helpful. Nice waiting area and communication is good.
Excellent service didn’t even call walked in and told him my problem. He took care of it and also gave me a loaner.
Great experience. 2nd car bought from this place in one year. Great sales people and pricing always really good
Last week had my wife’s BMW at the service department for airbag inspection, after sitting for 2h in the waiting area, I was able to take the car back and go home. On the way I’ve discovered that all radio stations on the iDrive screen were bouncing up and down. I came back, let the service advisor know and they took the car back to investigate it. After an hour or so I was told, that issue was corrected and I am good to go. In a few minutes of driving, it happened again so I went back. ... Read More DealerRater - Mar 24, 2026
Helpful, courteous service when I had to stop in unexpectedly without appointment. Test drove car with me, supplied loaner so I wasn’t inconvenienced.
Fantastic customer service and very easy to schedule appointments. They teach you right. Courteous staff an impressive facility.
The advisor is very profession, make everything clear and easy understand the service need and take good care of my vehicle
Parts that should be covered under warranty I am being told they are not, but this was not explained at point of sale.
Prompt professional and on time . They offered other service options . Explained services needed for that visit
Everyone at the dealership was very accommodating. They were prompt and listened to what I had to say about the car They fixed the minor problem I was having with the hood latch, by the way I did not buy the car there either👍😃
Another great experience at BMW Rockland. Andrew is a great service advisor and had my car in and out and just over four hours.
I met with a salesperson, his name was Svet, and he showed me different options for buying a new BMW. After talking to him I ordered a new car. When the new car came in I met with Svet again and he took care of everything. Because of Svet buying a car from the dealership was stress free.
Service department is on point , they never tries to upsell me and is always professional,
Excellent customer service always that’s why I keep coming back on my 5th BMW
Excellent customer service! Although servicing a BMW is very costly, they make it a premium service experience!
I received excellent service; upon arriving at the service area, there was already someone waiting to assist me. I will definitely take my car there for its next service. I recommend it to everyone.
Great experience!!!Refreshing to speak to service technicians who enjoy their work , I’ll be back… Thank you
They create fake reviews of their business to counter the true bad ones. I noticed them slipping and using names similar to their salesman. Please trust yourself over what you see online about this dealership. Make sure you have the terms down before agreeing to anything. Their finance managers are ultra scammy and will agree to what you just said and throw in a hidden package you did not agree on. Read what you sign.
I had a recall on my car and had some minor service. Everyone was great from start to finish.
Matt, our service rep, and the other staff I interacted with upon entering service bay were very helpful and friendly when I brought my x3 for service. Matt always goes above and beyond to help us and explain all repair recommendations which we appreciate immensely! Many thanks!
Dave Josephson made the entire process an easy and outstanding experience. Lucky you have him.
Nice clean and accommodating facility Sales Rep Caron Stone very personable and attentive Vehicle was nicely detailed upon delivery. However there is a very weak link with this Dealership I took delivery 01/07 no paperwork registration or MA Inspection Sticker It wasn’t until three days later I get a copy of the registration and I was able to get an inspection sticker at my cost It’s now 01/17 I still don’t have any paperwork, No purchase agreement extended warranty No extended warranty agreement No loan contract including payment amount or when due. Nothing!
Brakes issue on a Friday afternoon. Got me in at 2:30, fixed and back on the road for my weekend trip . Oh, they were able to wash it as well.
Andrew my service advisor is excellent! The repairs done to my vehicle was great, properly diagnosed and delivered in a timely and professional manner. Robert the resident genius was very helpful!
My car broke down and BMW roadside assistance to the dealer was seamless. BMW of Rockland once again has been wonderful. I rarely write reviews but I’m impressed with how they operate!
Great service and dealer all around. The process of buying a car here was perfect the first and second time around with Sam and David.
Matt was great! Very helpful and informative. Dealership was clean neat and organized. Great customer service
I’m extremely grateful to the BMW service team for their honesty and professionalism. I brought in a used BMW I was considering purchasing for a pre-purchase inspection. Although the car initially appeared to be in good condition and even had a clean CARFAX report, the inspection revealed multiple serious issues, including several major oil and coolant leaks. They essentially saved me from buying a car that would have cost me over $11,000 in repairs.
Andrew was especially helpful, transparent, and straightforward throughout the entire process. He took the time to explain each issue clearly and made sure I fully understood ... Read More Google - Dec 31, 2025
Andrew McWholter is the best always helpful. The service department is always on point. Thanks
Rockland BMW associates are the best around. I've had 3 BMW's. I wouldn't take it anywhere else. They're kind, genuine and truly honest.
Terrible. Purchased $6k Platinum extended warranty, and its worthless. Tech ID’d cracked seals and recommended getting fixed “before leaking”…. Makes sense….. BUT extended warranty doesn’t cover unless “leaking” what a scam.
Dave was amazing. I did not feel like I was pressured at all and that was the most important part. After the finance part he was available for everything we needed!
Rockland BMW is the best ! Outstanding service and sales team . No need to go anywhere else
I wish I had been told about the wire insulation being soy. I bought the extended warranty for this exact reason, in case rodents bit through wires. It happened, and now I’m told that warranty doesn’t cover rodents though I explicitly asked when I bought the warranty. Very dissatisfied by being mislead. Before you buy a new car, ask about the soy wire insulation. And stay far away from them if you park where rodents roam.
Always excellent service. Work completed on time and at a high quality. Easy to arrange the service.
Great place, nice people, lots of communication would highly recommend to all my friends in the future
Professional staff that work well as a team that provides good information on the status of my car and options to keep it performing. Today Andrew McWhorter kept me informed as the car was being serviced.
They did a great job honoring a warrantee issue. Very professional staff…..glad it was covered.
Excellent people working at this place, feel like they are trying their best for you
The service advisors are really great! Easy to work with and great communication from start to finish.
Service was horrendous, incorrect total and never contacted me or returned my phone calls okay
Mike, Ira, and Ryan and Hunter were incredible! They made the process unbelievably smooth, fast, and stress-free, even during the holiday weekend. I couldn’t have asked for better service.
Andy in the service department is top notch and the techs are the best! Communication is second to none and they get the job done correctly on the first try every time and a free car wash to boot. 👍
Excellent service and attention to details. Sales rep was informative, patient and friendly. Great experience!! Looking forward to a long-term relationship with this team.
Ryan Sardelli and the management staff were friendly professional and a pleasure to deal with
I just can complain about these place especially the service department everything is fine, except one bad experience I have from a service person that was not able to take care of my car but instead he play me , I was so frustrated about that , any way a contact my previous advisor Andrew McWhorter and He take care of it in a second ,if not i will be still waiting, for the call from the other person that I can mention his name to prevent confrontation . Any way the place is remarkable . Go to Andrew if you really need someone ... Read More DealerRater - Dec 1, 2025
Great service department arrived early no problem keep me informed the whole process and pick up was a breeze
Caren was a great and easy salesperson! The facility is top Notch! The X3 was perfect.
Always quality staff and service at BMW of Rockland. Thank you for taking such good care of my vehicle.
Greg was great salespersons. He was attentive, responsive and helpful during entire process from purchase to getting far registered and plate transferred. Would come back to BMW Rockland because of him. Highly recommend him! 🙂
The service advisor and Antonio Ortega was very knowledgeable efficient and available to me kept me up-to-date and explain things to me about needed services. The personnel are always friendly and available for questions. I have been a customer for multiple years and have had good experiences.
Great dealership on service. I have been a long time service customer of BMW of Rockland.
BMW of Rockland does a great job surpassing my expectations while meeting all service requirements!
BMW of South Shore customer friendly & provides timely, efficient service. Andrew McWhorter is a Top Shelf Service Representative!
The staff is very helpful and courteous. The dealership is well maintained. Service appointments are easy to schedule and available at convenient times.
The service dept here is excellent. Everyone is efficient and friendly and Matt is the best!
Matt Egger is an absolutely fantastic service advisor - always honest and up front so there are no unwelcome surprises. The other service staff are kind, helpful and we’ve had nothing but good experiences over the last 10 years. Highly recommend.
Nice environment, knowledgeable staff, reasonable recommendations, comfortable communication, professional experience and great service and patient explanations
First appointment at this dealer. Very easy process from start to finish. Service Advisor was great.
No unnecessary repairs, no pressure repairs. Real people , real service professionals who stay on contact with you until the repairs are completed
I couldn’t be happier with my 26’ X5. I have had many luxury vehicles and Hunter Leighton’s knowledge and professionalism assisted me with wanting to own a BMW. Many thanks to Avery Trumbo and the team who helped to complete the sales. I look forward to servicing my car at BMW Rockland with confidence.
Joel Goncalves, went beyond and above for us. You have a lifelong customer! I will recommend your dealership and service dept to everyone I know . It was a pleasure doing business here.
Matt Egger is a great service advisor. Very knowledgeable and goes above and beyond. Thank you.
Matt and Andrew have been excellent service advisors and have made recommendations that have helped my wife and I make decisions about our BMWs
I thought all of the service advisers were extremely professional and nice and knowledgeable. I was very pleased with the loaner car and the service provided.
I just purchased a 2025 BMW X6 from BMW of Rockland. This was my second purchase of a BMW from this dealer. I had a great experience purchasing the vehicle as I had with my first purchase. My sales advisor David Josephson was great to work with. He was very knowledgeable, listened to my questions and concerns without any pressure to buy.
I received a great offer on the X6 I purchased as well as on the X5 I traded in. When I am looking to buy my next BMW I will return to BMW of Rockland to see David. I ... Read More DealerRater - Oct 31, 2025
