Customer Testimonials
Everyone was very polite and friendly. Every time we needed work done on the car we brought it to BMW Rockland. They are very knowledgeable about the car and able to give it an efficient inspection to determine the problem.
Always excellent service everytime I am at the dealership. From the valets to the advisors. Andrew and Victoria were great! Always deliver on everything promised. Highly recommend!
Great service. Said 1 hour and done in 1 hour. Very professional. Terrible car wash though.
Excellent service at bmw of rockland. Quick, convenient, good coffee, welcoming personnel and no annoying quotes to buy extra services
The whole process was so Easy! Helpful friendly sales person. Lots of inventory to choose from.
Last Thursday my wife and I picked up a CPO BMW X1. The sales person Greg was very attentive and the process went well. Upon picking the car up, I noticed that the driver door handle had an issue. The part was ordered.
Today, September 21, i brought the car in to have this part and an inspection sticker applied. I also asked the service advisor to have them check the alignment as the car was pulling badly to the left at 60 mph on the highway.
At the end of the service, I inquired regarding the alignment. I was told it ... Read More DealerRater - Sep 21, 2026
Elijhah in Service was terrific. Responsive, communicative and accurate with the timeline for the issue to resolve my car.
Everyone I encountered was very helpful, courteous and professional. I will continue to service my BMW at this dealership.
Service was amazing! My service advisor, Elijah, was polite, professional, and kept me updated via text regarding the cost of each task. They provided a clean loaner car while mine was in the shop. Hes fast, friendly, and honest. Prices are much better than the local dealership. This is my only go-to auto shop.
Love my service department. My BMW contact Elana is always professional and provides me great detail about my vehicle whenever I am in for service. Thank you
Extremely pleased with service received. * The video “walk thru” provided with service inspection is new, I guess…but it was surprisingly informative. * Appreciate that the service/maintenance can be viewed in a proactive manner vs. reactive. My car is almost 10 years old. * the online scheduling (& rescheduling) was surprisingly easy & straightforward * Antonio Ortega kept me informed throughout the appointment.
Recently bought a car from this dealership, Caren Stone was the sales representative I dealt with. Caren was easy to deal with, and the process as simple as possible. Caren followed through on everything she told me. I would definitely recommend this dealership, the staff is honest and reliable. Steve Lordi
Matt Egger is great in the service department. I am really grateful for all of his help
Everyone was pleasant and knowledgeable. The genius we met with after the service was very helpful.
I highly recommend BMW of Rockland for their customer service. Bringing the vehicle in for service is always convenient and super easy. Their techs and genius staff are also super knowledgeable and pleasant. Working on my second purchase at this dealership and it’s always an easy experience.
My 2021. X1 was serviced and found to have a cracked motor mount $1500. have the extended warranty but of course it's not covered. How is a cracked motor mount not covered? That's not wear and tear. Also had corrosion of chassis ground cable last year $660 and this time corrosion of camber hardware at $338. My car is garaged nightly. Why is everything carroding? I thought I was getting a solid car in BMW. But alas I guess not. Never again BMW, and not an.extended warranty. Going back.o.Toyota. Never.has.these.problems.with Toyotas
I had an absolutely fantastic experience purchasing my new BMW X1 from Rockland BMW. From start to finish, the entire process was smooth, professional, and honestly much easier than I expected.
A huge shoutout to Hunter and Ed from the sales team. Both of them went above and beyond to make sure I felt comfortable and confident throughout the entire purchase. They were knowledgeable, responsive, straightforward, and never made me feel pressured or rushed. They took the time to answer all of my questions, walk me through the X1, and make sure I understood everything before driving off the lot.
... Read More DealerRater - Aug 30, 2026
Caren Stone was a great saleswoman. She assisted me every step of the way and made the process as smooth as possible. Would highly recommend going to her.
Courteous greeting and intake. Victoria the Advisor was very courteous and helpful dealing with current recall issues
Sales and service fantastic. Totally customer centric. Got results. Manager weak they got the car i wanted only model 540 with everything i Other dealerships could not get
This was a great experience today- Jeff and Robert quickly solved all of my issues perfectly!
We own 2 BMW’s and trust BMW of Rockland with all of service needs. Elijah and Andrew have been top notch each time we’ve been in!
Fast. Less time than quoted . Made appointment the day before. Better car wash than neighborhood car wash
Had a very good experience having my car serviced @BMW Rockland. Easy to schedule and Victoria, my service advisor answered all my questions.
We had a service appointment and they were going to drop off the car. They never came with the dropped car and obviously never picked up our car for service. Even worse is nobody has called us from the dealer
Car wasn't cleaned and service department is in need of more employees, not happy with service
The service was preformed professionally and on time. Service advisor was very good and helpful
Andrew McWharter was again very helpful and courteous , I will request him again in the future
Our representative Elijah was fantastic and extremely helpful. He filled us in on everything we needed in the cost and he made sure we understood everything before I agree to get the work done. The work was done on a timely fashion and this Bmw dealership did a great job.
Always excellent service and communication. Andrew, my service advisor is great to work with. Highly recommended!
Great experience all services were handled swiftly!!! Staff was polite and friendly.will go there for all my service needs!!!!
From start to finish the experience was professional, efficient and as pleasant as it could possibly be! .
Fast, efficient, professional service and great work. Top notch from top to bottom on every visit
Always very professional, keeps customer up dated and in formed. Always texts with up dates.
Brought my vehicle in for a state inspection and multi point inspection, I thought I may have an oil leak. George in service was wonderful. No leak with a nice video under my car from the technician. Got the sticker and a car wash all in under an hour! Love this place
Service group was friendly, ahead of schedule, knowledgeable, and did great work. They were able to get work done for me that I wasn't even aware was under warranty. To top it off I came out to a surprise sparkling clean car!
Professional through and through. Right from when you bring in your vehicle your greeted and shown to your service advisor.which mine is Elena. She is the best of the best. Communicates, advocates and is transparent. Went need more Elena’s out there!
I have been used the service department for over 10 years and they provide excellent service every time!
What wonderful service was provided for me today. Matt is always a wonderful service advisor and the staff perfectionists. I’m so happy.
Staff is very professional and knowledgeable. Got me in at a convenient time for me and didn't waste my time. Had my car back same day, as promised. Made me feel like a valuable client. I highly recommend the team at BMW Rockland.
Another beautiful new BMW from the best BMW dealership. Great sales experience as always, just a great group of people
Great service as always by Andrew. My X3 service was done along with a minor repair. Vehicle cleaned and ready when I arrived.
ALL of the service experience was great, from my advisor, to the valet, to a sales person that asked if needed help!
Called Service department spoke with Victoria who was very efficient, delightful and pleasant. Got me an early morning appointment. Was in and out very quickly..
Great service professional. Also letting you know if any future work has to be done
Service is always really exceptional Everything was on time as promised. I’m very happy
Excellent service! Greg was extremely personable, informative, and helpful. Him and his team really helped me find the perfect car.
Really quick check in, organized running of the service department. They communicated very well. And the turn around was quick. Excellent visit over all.
Perfecrt ! He so nice , be careful take care me , show how to do any thing
I had a very delightful service experience at South Shore BMW with Matt as my service agent. He helped me locate my lost FOB in my car missing for 6 months. I always appreciate the care and concern if the SS dealership!
I had a fantastic experience at BMW of Rockland. The team was professional, welcoming, and made the whole process seamless.
Excellent service! They are a great team and operate very efficiently! It was a very pleasurable experience!!
Rockland is a good ride from Reading... and obviously there are dealerships closer.. but we have ZERO regrets working with Rockland BMW. Michael Perry was our salesperson and he was actually funny to deal with!! Who says that? We all know buying a car sucks right? It's the waiting and going back and forth etc. Michael made the entire experience great! Complete patience while I was undecided on the exterior color and which options I wanted. His knowledge - spot on! His demeanor - hilarious. I would recommend him to everyone. This was our 2nd purchase from him and ... Read More DealerRater - May 25, 2026
Great service and Antonio was very communicative during the whole process. Will be continuing to work with them in the future.
Greg Dolabany was great. Easy to work with. Overall, this was a very smooth purchasing experience from sale to financing.
Brought our 2 BMW vehicles in for service and received excellent care. They even offered us a loaner for up to 3 days which was great. Very friendly and accommodating especially Elena.
Efficient, great loaner, work completed timely, easy pickup , great adviser ! Will continue to go to Rockland bmw
Always a pleasure doing business at BMW of Rockland. Today especially, the genius, Ian, was incredibly helpful!
Service is always top notch, professional and excellent. This shop has been my dealer for many years.
Andrew and the Service team were terrific from start to finish. The work was explained and done on time
To address driver assist not working. It wasn’t fixed, within one hour of leaving the same message popped up and again no driver assist. They kept my car over night and gave it back covered in pollen. (I garage my car always). The attendant said, oh sorry for the pollen. Anyone back to the shop again tomorrow. Hoping for a better outcome.
BMW of Rockland consistently provides excellent service across all departments. General Manager Avery Trumbo runs a very tight ship while also setting the tone for a friendly, accommodating and professional atmosphere. Service Advisor Matt Egger is very helpful and knowledgeable. Overall a very reliable and trustworthy outfit.
Caren is a terrific communicator and sales person. She was friendly, accommodating and supported our requests.
The service advisor Andrew McWhorter I dealt with was extremely helpful and knowledgeable and walked me thru each step.
Excellent cooperation with the purchase attention to detail and helpful Enjoying the vehicle looking forward to first rate service
BMW of Rockland does an awesome job maintaining my 2023 BMW M440xi! Best BMW dealer in massachusetts!
Friendly reps who explained the strange nature of the recall. I appreciated athe nice loaner, and the great job getting my own car cleaned and ready for its return. Love your service dept., and Andrew’s warm care for his client (me)!
BMW of Rockland has always been there for me doing the most they can to resolve a problem
Great service and great work done to the car. Very professional and fast; will service here again.
Great service! I would definitely recommend using Rockland BMW for your BMW maintenance. Service was outstanding!
Hunter was a great sales man. He changed my mind from a Mercedes to a BMW and I’m glad he did. He was professional and understanding.
The service team and process is very good, efficient, and helpful. Nice waiting area and communication is good.
Excellent service didn’t even call walked in and told him my problem. He took care of it and also gave me a loaner.
Great experience. 2nd car bought from this place in one year. Great sales people and pricing always really good
Last week had my wife’s BMW at the service department for airbag inspection, after sitting for 2h in the waiting area, I was able to take the car back and go home. On the way I’ve discovered that all radio stations on the iDrive screen were bouncing up and down. I came back, let the service advisor know and they took the car back to investigate it. After an hour or so I was told, that issue was corrected and I am good to go. In a few minutes of driving, it happened again so I went back. ... Read More DealerRater - Mar 24, 2026
Helpful, courteous service when I had to stop in unexpectedly without appointment. Test drove car with me, supplied loaner so I wasn’t inconvenienced.
Fantastic customer service and very easy to schedule appointments. They teach you right. Courteous staff an impressive facility.
The advisor is very profession, make everything clear and easy understand the service need and take good care of my vehicle
Parts that should be covered under warranty I am being told they are not, but this was not explained at point of sale.
Prompt professional and on time . They offered other service options . Explained services needed for that visit
Everyone at the dealership was very accommodating. They were prompt and listened to what I had to say about the car They fixed the minor problem I was having with the hood latch, by the way I did not buy the car there either👍😃
Another great experience at BMW Rockland. Andrew is a great service advisor and had my car in and out and just over four hours.
I met with a salesperson, his name was Svet, and he showed me different options for buying a new BMW. After talking to him I ordered a new car. When the new car came in I met with Svet again and he took care of everything. Because of Svet buying a car from the dealership was stress free.
Service department is on point , they never tries to upsell me and is always professional,
Excellent customer service always that’s why I keep coming back on my 5th BMW
Excellent customer service! Although servicing a BMW is very costly, they make it a premium service experience!
I received excellent service; upon arriving at the service area, there was already someone waiting to assist me. I will definitely take my car there for its next service. I recommend it to everyone.
Great experience!!!Refreshing to speak to service technicians who enjoy their work , I’ll be back… Thank you
They create fake reviews of their business to counter the true bad ones. I noticed them slipping and using names similar to their salesman. Please trust yourself over what you see online about this dealership. Make sure you have the terms down before agreeing to anything. Their finance managers are ultra scammy and will agree to what you just said and throw in a hidden package you did not agree on. Read what you sign.
I had a recall on my car and had some minor service. Everyone was great from start to finish.
Matt, our service rep, and the other staff I interacted with upon entering service bay were very helpful and friendly when I brought my x3 for service. Matt always goes above and beyond to help us and explain all repair recommendations which we appreciate immensely! Many thanks!
Dave Josephson made the entire process an easy and outstanding experience. Lucky you have him.
Nice clean and accommodating facility Sales Rep Caron Stone very personable and attentive Vehicle was nicely detailed upon delivery. However there is a very weak link with this Dealership I took delivery 01/07 no paperwork registration or MA Inspection Sticker It wasn’t until three days later I get a copy of the registration and I was able to get an inspection sticker at my cost It’s now 01/17 I still don’t have any paperwork, No purchase agreement extended warranty No extended warranty agreement No loan contract including payment amount or when due. Nothing!
Brakes issue on a Friday afternoon. Got me in at 2:30, fixed and back on the road for my weekend trip . Oh, they were able to wash it as well.
Andrew my service advisor is excellent! The repairs done to my vehicle was great, properly diagnosed and delivered in a timely and professional manner. Robert the resident genius was very helpful!
My car broke down and BMW roadside assistance to the dealer was seamless. BMW of Rockland once again has been wonderful. I rarely write reviews but I’m impressed with how they operate!
Great service and dealer all around. The process of buying a car here was perfect the first and second time around with Sam and David.
Matt was great! Very helpful and informative. Dealership was clean neat and organized. Great customer service
I’m extremely grateful to the BMW service team for their honesty and professionalism. I brought in a used BMW I was considering purchasing for a pre-purchase inspection. Although the car initially appeared to be in good condition and even had a clean CARFAX report, the inspection revealed multiple serious issues, including several major oil and coolant leaks. They essentially saved me from buying a car that would have cost me over $11,000 in repairs.
Andrew was especially helpful, transparent, and straightforward throughout the entire process. He took the time to explain each issue clearly and made sure I fully understood ... Read More Google - Dec 31, 2025
Andrew McWholter is the best always helpful. The service department is always on point. Thanks
